Americana Resort Spa & Waterpark

Restaurant Manager

Wed, 15 Jul 2026 14:55:30 +0000

The Restaurant Manager is responsible for the day to day operation of the Boston Pizza dining room under the direction of the General Manager. This includes conducting the affairs of business in regards to the dining room, attending to GUESTS needs, the staffing and scheduling of front of the house staff and the on-going training, supervision and development of the dining room staff.

Duties and Responsibilities

The Restaurant Manager’s focus will be on maintaining three priorities:

1. Health and safety of all guests.

2. Operating to Boston Pizza International’s systems and standards.

3. Ensuring Operational profitability.

The Restaurant Manager will be responsible to the General Manager for ensuring that all Boston Pizza guests are served in accordance with Boston Pizza International Inc. specifications.

Personnel

Ensure that there is adequate coverage at all times in the dining room and will further ensure that all service procedures are followed in accordance with Boston Pizza International Inc. specifications.
The cleanliness of the dining room will be a top priority of the dining room supervisor and he/she will ensure that all checklist and cleaning schedules are followed.
Ensure that all service staff are properly trained and will continually strive to upgrade the quality of service in the restaurant.
Provide direction to employees regarding operational and procedural issues.
Conduct orientation, explain the Boston Pizza Philosophy, and oversee the training of new employees.
Develop employees by providing on-going feedback, establishing performance expectations and by conducting performance reviews.
Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Guest service

Ensure positive guest service in all areas.
Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Ensure that proper safety procedures are in place to protect employees and guests.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
Investigate and resolve complaints concerning food quality and service.

In House Promotions

The Restaurant Manager will work closely with the General Manager in implementing and following up on any and all in house promotions carried on in the restaurant.

Cost Management

Adhere to Boston Pizza standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labour costs.
Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with restaurant policies and procedures.
He/she will ensure that all products are properly prepared and served and maintain control over prescribed liquor and labour costs and other dining room related operating expenses.

Other Duties

Attend courses that are beneficial to business and personal development, in order to upgrade his/her personal achievement at Boston Pizza.
Remain alert and interested in the food service industry, remaining abreast of trends and drawing to the attention of the Corporate Office any concepts or ideas that may have application to Boston Pizza.
Perform other such related tasks that may be assigned from time to time.

Professional Qualifications:

Hotel and Restaurant Courses
1-3 years supervisory/managerial experience
Smart Serve Certification

Personal Qualities:

Must have excellent communication skills both written and oral
Must be self-motivated and have excellent time management skills
Must be computer literate with the purpose of creating schedules, emails, etc.
Knowledge of food, wine and related beverages with previous up-selling/sales experience
Ability to stand and walk for long periods of time
Exceptional standards of hygiene
Exhibit a professional and positive attitude
Flexible to work various shifts including days, evenings, weekends and holidays
Work safely in a fast-paced environment
Honest and trustworthy

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

Hotel Spa Registered Massage Therapist (RMT)

Thu, 09 Jul 2026 14:50:10 +0000

Primary Responsibilities:

Provides high quality body treatments.
Performs expert body massage.
Maintains the highest standards of sanitation at all times.
Ensures an immaculate environment for each guest/client while experiencing their treatment.
Ensures each guest/client experiences complete comfort and relaxation.
Fulfills and exceeds the expectations of the guest/client.
Responds to guest/client concerns in a diplomatic, professional manner.
Takes ownership of issues and follows up accordingly.
Works closely with the Spa Receptionist to ensure that guest/client’s needs are met.
Provides assistance to fellow Team Members when required.
Offers a highly aesthetic image by adhering to grooming standards.
Develops and nurtures a regular local clientele.
Promotes retail sales and meets quotas by educating the guest/client in a professional manner.
All other duties as assigned by Spa Manager / Supervisor.

Professional Qualifications:

Completion of post secondary education.
Certification from a provincial or territorial association for massage therapists.

Personal Qualities:

Must be highly organized.
Must possess excellent diplomacy skills.
Must have excellent communication skills, interpersonal skills and team-building skills.
Must be self-motivated and have excellent time management skills.
Ability to work safely in a fast-paced environment.
Honest and trustworthy.

Why you’ll love it here
We are dedicated to creating an environment where our team members can thrive both personally and professionally. We offer comprehensive benefits that support your well-being, ensuring you have the resources you need to excel in your role.

Our benefits include:

A supportive team culture that values collaboration and growth.
Opportunities for professional development and continuing education.
Access to wellness programs that promote physical and mental health.
Flexible scheduling options to help maintain work-life balance. Join us as we empower individuals on their wellness journeys! Your expertise as a Registered Massage Therapist will be instrumental in fostering healing experiences for our clients while contributing positively to our vibrant community.

The Americana Conference Resort & Spa is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment and selection process and work environment. We will provide reasonable accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) at all stages of the recruitment and selection process. Applicants requiring accommodation are encouraged to contact the Human Resources Department to discuss their accessibility needs

This job posting is for an prospective opportunity within the company

Job Types: Full-time, Part-time

Benefits:

Dental care
Discounted or free food
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Store discount
Vision care

License/Certification:

Registered Massage Therapist Certification (required)

Part-Time Spa Esthetician

Fri, 26 Jun 2026 14:36:16 +0000

· Provides high quality facial and body treatments.

· Performs relaxation massage treatments as required.

· Performs manicure and pedicure services.

· Maintains the highest standards of sanitation at all times.

· Ensures an immaculate environment for each guest/client while experiencing their treatment.

· Ensures each guest/client experiences complete comfort and relaxation.

· Fulfills and exceeds the expectations of the guest/client.

· Responds to guest/client concerns in a diplomatic, professional manner.

· Takes ownership of issues and follows up accordingly.

· Works closely with the Spa Receptionist to ensure that guest/client’s needs are met.

· Provides assistance to fellow Team Members when required.

· Offers a highly aesthetic image by adhering to grooming standards.

· Develops and nurtures a regular local clientele.

· Promotes retail sales and meets quotas by educating the guest/client in a professional manner.

· All other duties as assigned by Spa Manager / Supervisor.

Professional Qualifications:

· High School Diploma.

· Aesthetics Diploma.

Personal Qualities:

· Must be highly organized.

· Must possess excellent diplomacy skills.

· Must have excellent communication skills, interpersonal skills and team-building skills.

· Must be self-motivated and have excellent time management skills.

· Ability to work safely in a fast-paced environment.

· Honest and trustworthy.

Additional pay:

Commission pay
Tips

This job posting is for an prospective opportunity within the company

Snack Bar Attendant

Fri, 03 Jul 2026 20:46:03 +0000

Cashier

Use a POS system to process cash, credit and coupons in an efficient manner.
Prepare basic food items, i.e. popcorn and beverages.
Where appropriate, prepare beverages according to liquor licensing guidelines.
Process admission requests for the Water Park, including having guests sign waiver forms and issuing wrist bands.
Maintain a clean working environment at all times.
Maintain a clean public area, i.e. snack bar seating area, at all times.
Perform prescribed opening and closing duties including inventory, garbage disposal, sweeping, mopping, etc.
Understand all areas of the snack bar and be able to perform duties competently in all areas.
Understand and follow the policies, procedures and guidelines set forth by the Americana Conference Resort and Spa.
All other duties assigned by the Snack Bar Manager.

Professional Qualifications:

Some High School
Must have valid Smart Serve certification

Personal Qualities:

Must have excellent communication skills, interpersonal skills and team-building skills
Must be polite, outgoing, and friendly
Must be self-motivated and have excellent time management skills
Knowledge of food, beer and related beverages
Ability to stand and walk for long periods of time
Ability to carry up to 15 pounds
Work safely in a fast-paced environment
Honest and trustworthy

This job posting is for an prospective opportunity within the company

Housekeeping Room Attendant (Part Time)

Fri, 26 Jun 2026 20:21:50 +0000

Job description:

Collect assigned rooms and other duties as required.
Vacuum carpets, floors and upholstery.
Clean, dust and polish guest rooms.
Make guest beds and change bed linen.
Clean guest room bathrooms as required.
Remove and replace used towels.
Restock guest room with necessary amenities including toiletries and coffee.
Ensure televisions, radios, lights, alarm clocks and air conditioning equipment is in working order.
Report any maintenance issues and/or damage to guest room to the Executive Housekeeper.
Turn over any lost and found items upon discovery to the Executive Housekeeper.
Cleans public areas including restrooms as required.
Ensure a pleasant and courteous manner to guests at all times.
All other duties as assigned by Executive Housekeeper.

Professional Qualifications:

Grade 10 Education
Basic literacy in English

Personal Qualities:

Capable of prioritizing work and handling a variety of tasks
Detail-oriented

Physical Requirements:

Some lifting required
Required to have good physical stamina
Standing and walking through the majority of the shift

This job posting is for an prospective opportunity within the company