To provide a high level of professionalism and customer service as the first line of contact while representing the Americana.

Responsibilities:

• Provides accurate and timely information in a professional and friendly manner.
• Registers guests upon arrival and checking guests out upon departure.
• Ensures that all transactions and payments are posted and entered accurately.
• Maintains and balances the cash drawer on a daily basis.
• Responds to guest needs immediately and maintains excellent communication with maintenance and housekeeping.
• Handles guest concerns with tact, diplomacy, and good judgment. At times requests the assistance from a Supervisor/Manager.
• Stays appraised of all selling rates, strategies, and promotions.
• Ensures bus procedures are completed and followed (preparation of rooming lists, keys, check-in/out, wake up calls, phone deposits, etc.).
• Performs general cleanup and housekeeping duties as required at the Front Desk to maintain a professional appearance.
• Follows and promotes all safety and fire regulations and procedures.
• Professionally represents the Resort at all times by maintaining a clean, business appearance by way of uniform, neat appearance and excellent hygiene.
• Performs such additional duties that may from time to time be required in order to fulfill the obligations of the Americana Conference Resort & Spa.

Professional Qualifications:

• Completion of High School
• Proficient computer skills
• Previous up-selling and/or sales experience is an asset

Personal Qualities:

• Excellent oral and written communication skills
• Must be pleasant and cheerful
• Strong sales attitude with the confidence to sell and up-sell products and services
• Detail-oriented, ethical and honest

Physical Requirements:

• Extensive use of the computer and telephone
• Restricted to desk for extended periods of time
• Stress in dealing with high volume of calls and guest concerns
• Ability to work a variety of shifts including days, afternoons, weekends, holidays

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

Primary Responsibilities:

• Provides high quality body treatments
• Performs expert body massage
• Maintains the highest standards of sanitation at all times
• Ensures an immaculate environment for each guest/client while experiencing their treatment
• Ensures each guest/client experiences complete comfort and relaxation
• Fulfills and exceeds the expectations of the guest/client
• Responds to guest/client concerns in a diplomatic, professional manner
• Takes ownership of issues and follows up accordingly
• Works closely with the Spa Receptionist to ensure that guest/client’s needs are met
• Provides assistance to fellow Team Members when required
• Offers a highly aesthetic image by adhering to grooming standards
• Develops and nurtures a regular local clientele
• Promotes retail sales and meets quotas by educating the guest/client in a professional manner
• Any other duties as assigned by Spa Manager

Professional Qualifications:

• Completion of post secondary education
• Certification from a provincial or territorial association for massage therapists (required)

Personal Qualities:

• Must be highly organized
• Must possess excellent diplomacy skills
• Must have excellent communication skills, interpersonal skills and team-building skills
• Must be self-motivated and have excellent time management skills
• Ability to work safely in a fast-paced environment
• Honest and trustworthy

Our benefits include:

• A supportive team culture that values collaboration and growth
• Access to extended health, dental and vision care benefits
• Opportunities for professional development and continuing education
• Access to wellness programs that promote physical and mental health
• Flexible scheduling options to help maintain work-life balance
• Complimentary onsite parking
• Resort and Spa discounts

The Americana Conference Resort & Spa is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment and selection process and work environment. We will provide reasonable accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) at all stages of the recruitment and selection process. Applicants requiring accommodation are encouraged to contact the Human Resources Department to discuss their accessibility needs

This job posting is for an prospective opportunity within the company

**WEEKDAY DAY SHIFTS ONLY**

Primary Responsibilities:

• Educate the public towards safe and enjoyable aquatics by informing patrons of and enforcing pool rules and health regulations.
• Be knowledgeable of facility scheduling, programming and services.
• Follow up on any patron inquiries regarding the facility and services.
• Know potential pool hazards, watch for weak swimmers, etc.
• Be alert and vigilant, ensuring that your designated area receives the best supervision possible. Keep conversations to a minimum, keeping eyes on the pool even when conversing. Never leave assigned area without relief, except in case of emergency.
• Rescues swimmers requiring assistance or in danger of drowning.
• Provide emergency care and treatment to guests as required until emergency medical services arrives when necessary.
• Keep deck clear of obstructions.
• Deny access to individuals with open sores, rashes, evident communicable disease, or who exhibit unsafe behaviour.
• Check all lifesaving equipment each day before opening the facility and immediately report any malfunctions to manager or supervisor.
• All other duties as assigned by the Aquatics Manager.

Professional Qualifications:

• Some High School
• Current National Lifesaving Society Certification
• Current Standard First Aid & CPR-C Certification
• Previous experience is an asset

Personal Qualities:

• Ability to react calmly and effectively in emergency situations
• Skill in the application of lifeguarding surveillance and rescue techniques
• Ability to follow verbal and written direction
• Ability to stand for long periods of time
• Ability to work flexible shifts

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated.

This job posting is for a prospective opportunity within the company.

Primary Responsibilities 

• Support the Housekeeping Manager with the daily operations of Housekeeping, Laundry, and Commons.

• Lead, coach, and motivate team members while promoting a positive and respectful work environment.

• Assign daily duties and provide clear direction regarding work methods, procedures, and departmental expectations.

• Conduct regular inspections and quality assurance checks to ensure guest rooms, public areas, and back-of-house spaces meet established cleanliness and presentation standards.

• Assist with recruitment, onboarding, training, scheduling, labour management, coaching, and performance management.

• Monitor departmental productivity, efficiency, service standards, and guest satisfaction.

• Manage the resort's Lost & Found process, including recording, secure storage, tracking, retention, and follow-up.

• Issue and monitor supplies, equipment, and linens and assist with inventory counts and stock control.

• Work closely with Maintenance to coordinate deep-cleaning projects, floor care, preventative maintenance, and upkeep of resort areas.

• Communicate with department leaders regarding room readiness, cleanliness, maintenance concerns, and operational priorities.

• Address guest and team member concerns promptly and professionally, working toward effective resolutions.

• Support compliance with company policies, workplace legislation, health and safety requirements, and departmental procedures.

• Identify opportunities to improve departmental efficiency, service quality, and overall operations.

• Participate in departmental, leadership, and management meetings.

• Lead by example by demonstrating professionalism, accountability, teamwork, and exceptional guest service.

• Perform other duties as assigned by the Housekeeping Manager.

What We’re Looking For

• Minimum 3 years of progressive leadership experience in Housekeeping, preferably within a hotel, resort, or hospitality environment.

• Post-secondary education in Hospitality Management, Hotel & Resort Operations, Business Administration, or a related field is considered an asset.

• Strong leadership and interpersonal skills with the ability to coach, motivate, and develop team members.

• Excellent verbal and written communication skills.

• Strong organizational and time-management skills with exceptional attention to detail.

• Ability to manage multiple priorities and adapt to changing operational needs in a fast-paced environment.

• Strong computer skills, including Microsoft Word, Excel, Outlook, and Teams.

• Experience with Maestro PMS or another property management system is considered an asset.

• Strong problem-solving and decision-making skills with a positive and solutions-focused approach.

• Ability to handle confidential and sensitive matters with professionalism and discretion.

• Functional English literacy and communication skills.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods throughout a scheduled shift.

• Frequently bend, twist, stoop, stretch, and reach above and below the knees.

• Lift, carry, push, pull, and place items weighing up to 25 lbs. without assistance.

• Respond promptly to operational demands in a fast-paced hospitality environment.

• Follow all required health and safety procedures and properly use required personal protective equipment.

  
  

  The Americana Conference Resort & Spa is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment and selection process and work environment. We will provide reasonable accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) at all stages of the recruitment and selection process. Applicants requiring accommodation are encouraged to contact the Human Resources Department to discuss their accessibility needs.

  This job posting is for an open vacancy within the company.

  
  

• Prepare and serve alcoholic and non-alcoholic beverages to guests in a professional and timely manner.
• Interact with guests, take beverage orders, and provide recommendations based on guest preferences.
• Check guests’ identification and ensure they meet the legal drinking age requirements.
• Follow all applicable Provincial Liquor Control laws and Smart Serve requirements.
• Operate the cash register and accurately process beverage payments.
• Balance cash receipts and report any discrepancies to the appropriate Supervisor or Manager.
• Maintain a clean, organized, and well-stocked bar throughout the event.
• Clean glasses, utensils, bar equipment, and work areas as required.
• Monitor beverage inventory and notify the Supervisor or Manager when supplies need to be replenished.
• Assist with the setup and breakdown of banquet functions as required.
• Lay applicable table linen and assist with setting dishes, china, glassware, and silverware.
• Prepare coffee/tea stations and fill water pitchers when required.
• Prepare items to be placed on tables, such as salt and pepper, sugar bowls, rolls and butter, salad dressing, and other event requirements.
• Assist with serving meals and beverages to guests as required.
• Provide guests with information about meals and beverages being served.
• Attend to guests with special needs and communicate any dietary requirements to the appropriate team members.
• Refill water and other beverage glasses as required.
• Clear tables throughout the meal and return dishes and cutlery to the kitchen.
• Assist in keeping banquet facilities neat, clean, and presentable at all times.
• Complete opening and closing procedures as required.
• Bring any guest concerns, questions, or suggestions to the attention of the Supervisor or Manager immediately.
• Ensure all safety regulations, company policies, and procedures are followed.
• Maintain the highest level of customer service and professionalism at all times.
• Professionally represent the Americana Conference Resort & Spa and the Food & Beverage Department at all times.
• Perform other duties as assigned by the Banquet Manager.

Professional Qualifications

• Bartending and serving experience.
• Valid Smart Serve Certification required.
• Some high school education.
• Previous banquet, hotel, restaurant, or event-service experience is considered an asset.
• Knowledge of food, wine, beer, spirits, and other beverages.
• Strong knowledge of responsible alcohol service practices.

Personal Qualities

• Excellent communication and interpersonal skills.
• Strong customer service skills with a friendly and professional approach.
• Ability to work effectively as part of a team.
• Self-motivated with excellent time-management and organizational skills.
• Ability to remain calm and professional in a fast-paced environment.
• Honest, reliable, and trustworthy.
• Strong attention to detail.
• Comfortable standing and walking for extended periods.
• Ability to lift and carry up to 15 pounds.
• Ability to work flexible hours, including evenings, weekends, holidays, and during special events.
  

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.